Get to know Connecticut!

As many of you know, Connecticut is one of the homes for A Royal Flush. How about we take a look at a few facts about Connecticut and see all the cool things that have taken place in the awesome state

1. The state's bird is the American Robin
2. The state's flower is the Mountain Laurel
3. Connecticut is also know as the Constitution State
4. America's first trade association was formed in Naugatuck Valley, CT
5. In Hartford, CT, you may not walk across the street on your hands, no matter what
6. The original speed limit in CT was 12 miles per hour. Could you imagine?!
7. There are three roads in CT called "The Melon Heads Road"
8. George W. Bush was born in New Haven, CT
9. PEZ candy is made in Orange CT
10. Cattle Branding began in Connecticut

Share any other cool facts with us! Also, test your knowledge on Connecticut! Don't forget to Subscribe!

The United States

We are proud to be Americans! In honor of the United States of America, here are 10 amazing facts!

1. The smallest state is Rhode Island coming in at 1,545 square miles and Alaska is the largest coming in at 663,268 square miles.
2. Montana has three times as many cows as it does people.
3. The original name of the city Atlanta was "Terminus".
4. There are three towns in the US that are named "Santa Claus".
5. The highest point in the state of Florida is only 345 feet above sea level.
6. Alaska has a longer coastline than all of the other 49 U.S. states put together.
7. The only place in the United States where coffee is grown commercially is in Hawaii.
8. The tallest mountain in the world is located in the United States Mauna Kea, located in Hawaii
9. The first American cookbook was published in Hartford, CT in 1796.
10. The grizzly bear is the official state animal of California.  But no grizzly bears have been seen there since 1922.

Have you been paying attention?

Let’s see if you have been paying attention to our blogs for the past few weeks. Welcome to True or False Trivia!

      1.       We have 52 videos on YouTube.
2.       Texas is the 28^th state.
3.       We have an office dog.
4.       From 1659-1681 Christmas was illegal.
5.       We recently celebrated our 29^th Anniversary
6.       Dr. Pepper was created in San Antonio, TX.
7.       The Mummers Parade takes place in New York.
8.       26% of Texas is covered in farms and ranches.
9.       The Mummers Parade takes place on New Year’s Eve.
10.   There are four categories in the Mummer’s Parade.

Answers will be posted in an hour. Comment and Subscribe!

Telephone Tips!

If you have browsed thru our blogs in the past, you know that A Royal Flush is a business that aims to please every single one of our customers. This takes time and skill.

Among those skills is talking to our customers and making them feel comfortable enough to do business with us.  The majority of our customers call in to place their others. Talking over the phone is completely different than talking in person, therefore, there are a few things that we do to make the conversation with our customers smooth and easy.  I thought I would share these tips with you, so you can make yourself more ‘personal’ over the phone.

First of all, don’t follow a script verbatim. Don’t get me wrong, scripts are an amazing guideline for a successful phone call, but if you read them word for word, you begin to sound like a robot. Who wants to buy anything from a robot? Would you? I didn't think so. So to prevent this from happening, put your own twist on the script and practice it. Remember, practice makes perfect.

Second, you can also try smiling. Yes I know, it sounds silly because you are on the phone and the person on the other line cannot see you, but smiling is actually reflected in your tone. Think about it, when you have a bad day, your tone reflects that.

I hope that these quick tips will help you on your daily phone conversations. Keep in mind that these tips are not only for customers, you can use them with everyone.

Lastly, we are always looking for new ideas for our blog.  So if you have any requests, leave us a comment and we will most definitely take them into consideration.

Donations sought for Tree of Warmth

From the Connecticut Post:

The eighth annual Tree of Warmth is on display at Town Hall in New Milford.

Donations of children's hats, gloves, mittens and scarves are sought; the items will be hung on the tree by Mayor Pat Murphy's staff.

Goods will later be distributed to local families in need through the Social Services Department.

Donations may be dropped off at the mayor's office Mondays through Fridays from 8:30 a.m. to 5 p.m.

In addition, monetary donations are sought for the Community Fuel Bank of New Milford, which assists low- and fixed-income families and seniors in the community.

The assistance provides emergency fuel delivery or continued electric service to safely keep their homes warm during the cold winter months.

Donations may be acknowledged with a name on an ornament to be placed on the tree.

Checks may be made payable to the Community Fuel Bank of New Milford and dropped off at the mayor's office.

For more information, call 860-355-6010.