Telephone Tips!

If you have browsed thru our blogs in the past, you know that A Royal Flush is a business that aims to please every single one of our customers. This takes time and skill.

Among those skills is talking to our customers and making them feel comfortable enough to do business with us.  The majority of our customers call in to place their others. Talking over the phone is completely different than talking in person, therefore, there are a few things that we do to make the conversation with our customers smooth and easy.  I thought I would share these tips with you, so you can make yourself more ‘personal’ over the phone.

First of all, don’t follow a script verbatim. Don’t get me wrong, scripts are an amazing guideline for a successful phone call, but if you read them word for word, you begin to sound like a robot. Who wants to buy anything from a robot? Would you? I didn't think so. So to prevent this from happening, put your own twist on the script and practice it. Remember, practice makes perfect.

Second, you can also try smiling. Yes I know, it sounds silly because you are on the phone and the person on the other line cannot see you, but smiling is actually reflected in your tone. Think about it, when you have a bad day, your tone reflects that.

I hope that these quick tips will help you on your daily phone conversations. Keep in mind that these tips are not only for customers, you can use them with everyone.

Lastly, we are always looking for new ideas for our blog.  So if you have any requests, leave us a comment and we will most definitely take them into consideration.