It starts with a call. Whether it is from Philadelphia, Brooklyn, Hartford, or Hampden, doesn’t matter. As soon
as we say, “Thank you for calling A Royal Flush, how can I help you?” our
ordering process begins, as does a relationship with our customers.
We continue
by asking probing questions, such as whether the order is for an event or a construction
site, how many people will be attending, what they are looking for and when
they would like the toilets delivered. These questions allow us to match our customer with the person who can best help them.
After asking these questions, we move on
to the little details that make all the difference. Most of the time, if one of
the tiny details is missing or incorrect, chaos occurs. These small details
include, but are not limited to, cross roads, a contact person at the event or
construction site, and the time of the delivery. These details help our drviers, which means your toilet gets delivered on time and placed in the right location. This makes everyone happy!
We then take payment, review the
information with the customer and thank them for their business.
As a company,
we have policies that need to be followed. One of our policies is inputting your order into our logs, where we keep track of everything. As soon as we finish
putting an order in our system, it must be recorded in our log. This system of checks and balances allows us to minimize missed orders or mistakes.
From
there, the order goes on to dispatch and the order taking process is completed and
it is no longer in our hands.
Every order that we take is different, but we
enjoy taking them. We aim to please our customers and build lifelong
relationships with them and, in all honesty, that relationship begins with a
call.
Be sure to call us soon to place your next order! (877) 234-6545
